Privacy Policy
Effective Date: [Insert Date]
Introduction
Welcome to JudgeLab. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our membership services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We collect personal information that you voluntarily provide to us when you register for membership, express an interest in obtaining information about us or our services, participate in activities on the website, or otherwise contact us.
Personal Information Provided by You: The personal information we collect may include your name, email address, postal address, phone number, payment information, and any other information you choose to provide when creating your account or using our services.
Membership-Specific Information: Depending on your membership tier, we may also collect professional information such as your judging qualifications, show organising experience, competition history, and uploaded course designs for review purposes.
Automatically Collected Information: When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. Additionally, we collect information about the individual web pages you view, what websites or search terms referred you to the site, and how you interact with the site.
Payment Information: Payment details are processed securely through our third-party payment processor. We do not store complete credit card information on our servers.
How We Use Your Information
We use the information we collect or receive to communicate with you, to deliver services you have requested, to improve our website and services, and to protect against fraudulent or illegal activity.
Specifically, we use your information to:
Facilitate account creation and manage your membership subscription. We use your information to process your membership payments, provide you with access to the appropriate resources based on your membership tier, and communicate with you about your account.
Deliver targeted content and communications. We send you information about resources, training days, course review services, and other membership benefits relevant to your subscription level. Organisers receive information about judge directories and team resources, while judges and competitors receive materials appropriate to their tier.
Process course reviews for Gold and Organiser members. When you upload courses for review, our trusted judges access your submissions along with any associated contact information to provide feedback and approve designs.
Coordinate training days for Silver and Gold members. We use your contact information to communicate about training day availability, schedules, and booking confirmations.
Improve our services and website. We analyze how members interact with different resources to enhance our offerings and develop new materials that serve your needs.
Respond to your enquiries and provide customer support. When you contact us with questions or concerns, we use your information to respond effectively and resolve any issues.
Send administrative communications. We may contact you about important updates to our terms, policies, or membership offerings that affect your account.
Disclosure of Your Information
We may share your information in the following situations:
With Service Providers: We share your information with third-party vendors, service providers, and contractors who perform services for us, such as payment processing, email delivery, hosting services, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
With JudgeLab Trusted Judges: If you are a Gold member or accessing services through an Organiser membership, your uploaded course designs and associated information are shared with our network of trusted judges who provide the course review service.
For Legal Purposes: We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect the rights, property, or safety of JudgeLab, our members, or others.
Business Transfers: If JudgeLab is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
With Your Consent: We may share your information for any other purpose with your explicit consent.
Data Retention
We retain your personal information for as long as your membership account is active or as needed to provide you with services. If you cancel your membership, we will retain certain information as necessary to comply with legal obligations, resolve disputes, maintain security, prevent fraud and abuse, and enforce our agreements. Course designs submitted for review may be retained for educational and quality assurance purposes unless you specifically request deletion.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability: You have the right to request a copy of the personal information we hold about you and to receive that information in a commonly used, machine-readable format.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You can update most information directly through your account settings.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions such as legal obligations or legitimate business purposes.
Objection and Restriction: You have the right to object to our processing of your personal information or request that we restrict processing in certain circumstances.
Withdrawal of Consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Security of Your Information
We implement appropriate technical and organisational security measures designed to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption of sensitive data, secure servers, regular security assessments, and restricted access to personal information by our employees and service providers.
However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your activity on our website and to hold certain information. Cookies are small data files stored on your device that help us improve our services and your experience, see which areas and features are popular, and count visits.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or access certain membership features.
Third-Party Websites
Our website may contain links to third-party websites, such as our payment processor or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.
International Data Transfers
JudgeLab is based in the United Kingdom. If you are accessing our services from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK or other countries where we or our service providers operate. We take appropriate steps to ensure that your personal information receives an adequate level of protection in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes.